Starting with the COVID-19 pandemic in spring of 2020, test takers now have the option to take the GRE at home instead of in a test center. But whichever place you choose, there are important rules and reminders to keep in mind to maintain exam security and integrity — things that we will be detailing in this post.
Here are the phone numbers and other contact information to list down for any GRE-related questions or concerns:
Phone:1-609-771-7670 or 1-866-473-4373 (toll free for test takers in the U.S., U.S. Virgin Islands, Puerto Rico and Canada) *Monday–Friday 8 a.m.–7:45 p.m. Eastern Time (except for U.S. holidays) Recorded information is available 24 hours a day.
Mail: GRE—ETS PO Box 6000 Princeton, NJ 08541-6000 U.S.A. Note: DO NOT mail registration forms to this address.
Overnight Mail: ETS—GRE Distribution and Receiving Center 225 Phillips Boulevard Ewing, NJ 08618-1426 U.S.A.
Phone: 1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the U.S., U.S. Virgin Islands, Puerto Rico and Canada) *Monday–Friday 8:30 a.m.–5 p.m. Eastern Time (except for U.S. holidays)
Mail: ETS Disability Services PO Box 6054 Princeton, NJ 08541-6054 U.S.A.
Fax: 1-609-771-7165 Attn: GRE—Mail Stop 05-Q
Keeping a checklist ensures that you don’t forget critical steps throughout the entire registration process, from signing up to canceling your scheduled test date if and when necessary. Include the following steps in your checklist:
The first and last name you’ll use upon registering (even the spelling) should exactly match the one on the ID you’ll present on test day. If the names don’t match, either you may be prohibited from taking the exam or your scores may be canceled after the test. Avoid using nicknames — provide your complete first and last names, including accents if any.
If you’ve changed your name since you last took the GRE and want previous and current scores reported, you may reach out to GRE Services.
An ETS account is needed for the following:
Create an account at www.ets.org/mygre to start the registration process.
You could register for the GRE General Test either by phone or online. The general guideline is to register at least two calendar days before your preferred test date (if online), and at least two business days (if by phone).
If you wish to reschedule your test registration, you must do so no later than 4 days before your original test date. Otherwise, your test fee will be forfeited.
As for the GRE Subject Test, you may register online or via mail. We recommend registering early so you could secure the test date and location you prefer, because again, registration is on a first-come, first served basis. Take note: registration received after the deadline prescribed will incur a late fee. Late registration is only available for those who registered online, and will close one week after the regular registration date.
For more information on test rescheduling and cancellation, you may contact Prometric Services (the company that runs the test centers) at 1-443-751-4820 or 1-800-473-2255 if you’re testing in the United States, Guam, U.S. Virgin Islands, Puerto Rico or Canada; and GRE Services if you’re testing from all other parts of the world.
You can pay for GRE fees by phone, email, or online. If online, you may do so through the following:
For paying through mail and other payment policies, you may refer to the Forms of Payment section on the GRE Information Bulletin.
Taking the GRE at home is a generally safer and more convenient option for test takers like you. It’s offered virtually in any location where GRE is offered.
However, while the exam content remains the same for both, there are certain guidelines and procedures that make at-home testing different from when you’ll take it in a test center. Your equipment and personal space must strictly meet the minimum requirements set by ETS. They are as follows:
Overall, you should have stable internet connectivity if you’ll go for the at-home testing option. You would need a 2-MB-per-second speed for the entire duration of the exam; having low bandwidth may cause you to get disconnected from time to time.
If you decide to take the GRE on site, it’s vital to know what to expect before, during, and after the test. You should also prepare ahead what to bring on test day, as well as familiarize yourself with the procedure should your exam get delayed or canceled.
You’ll only need to bring two essential items on test day: a valid, acceptable ID and a mask. Bring at least two acceptable IDs; your seat won’t be held for you should you need to leave the premises to obtain an ID.
On test day, processes conducted by test personnel to verify your identification may involve the following:
Also keep in mind that personal items — except for your ID documents, food, beverages, and medication — are prohibited for use inside the testing area. These include gadgets such as phones, laptops, tablets, watches, and other wearable technology. If you are seen accessing these items for messaging/data transmitting purposes, these will be inspected or confiscated. Before the exam, test administrators will give instructions as to where you can store your personal items.
Be sure to arrive at least 30 minutes ahead of your exam schedule to allow for checking in. Arriving late might mean forfeiture of your test fee, and you will not be allowed to take the exam.
Upon arriving, personnel may ask you to temporarily remove your mask for ID verification purposes, during which your photo would also be taken. For security reasons, you may also be asked to empty your pockets, raise your pant legs, or pull your sleeves up above your wrists for a more thorough visual inspection. Personnel may also scan you using a handheld metal detector wand.
After the necessary inspections, you will then sign a confidentiality agreement as compliance to all rules and regulations. If you don’t sign the document, you will not be permitted to take the exam and your test fees won’t be refunded.
After the test, you will have two options: to report your scores, or to cancel them. If you choose to cancel your scores, they won’t be available to you for review online or for submission to institutions, and they will not be added to your test history. However, if you choose the first option:
In circumstances that’s beyond the control of either the ETS or the test taker, test dates may be postponed or rescheduled. During such instances, you may reschedule to a different date free of charge, or even receive a full refund of your test fee if you don’t wish to change dates.
You may also request for reimbursement on travel expenses incurred while you’re en route to the test center. Just don’t forget to gather all necessary documentation and request reimbursement from GRE Services not later than 30 days after your test appointment. All reimbursements will be made in USD.
The reimbursement request should contain the following information:
Various security measures are put in place to ensure the safety of all personnel and test takers, as well as the fairness and integrity of the exam. However, there may be instances when irregularities may occur, such as a person taking the test on behalf of someone else, copying answers from another test taker, or using electronic devices to source answers from the web.
When you witness such behavioral irregularities or they are reported to you, alert ETS immediately of the situation. ETS will maintain your anonymity and the confidentiality of your report. These will be investigated thoroughly and those proven to have committed such irregularities will be dealt with through all applicable laws.
Whatever place you choose to take your GRE in, it pays to know the rules and guidelines by heart to avoid any inconvenience on test day. Apart from this guide that we’ve made, you may also refer to ETS’s GRE Information Bulletin to know more about the specific policies they’ve set for all aspects of the exam.