If you are having trouble with your Android device, using Safe mode may help resolve some minor issues. For more complicated troubleshooting concerns where a normal factory reset is not possible, Android’s Recovery mode may be your answer.
This eight-step tutorial will help with any software-related problems with Android devices. Follow closely to prevent any other issues from arising. Keep in mind that each Android model works slightly differently. Make sure to double-check the correct keys and settings that work for your specific device before going any further.
Step one: First, backup all your data to another reliable location. It is also important to back up all your Google authentication information and disable two-factor authentication. Doing so will prevent additional issues with logging in after the factory reset has been completed. Ensuring everything is backed up safely before resetting your device to prevent losing data.
Step two: Press and hold the keys to put the device into Recovery mode (check the keys for specific devices). Below are some examples:
If you are unsure which keys work for your device, a simple Google search will help you further.
Step three: Release the keys when you see the device powering on. A graphic of an Android on its back with the front open will soon appear, along with a Start button.
Step four: Use the Volume Up and Down buttons to navigate through the options on the screen until you see the Recovery Mode option appear.
Step five: Now, press the Power button to put the device into Recovery mode. You should soon see the same Android graphic but with a red triangle above it.
Step six: Hold the Power button and click the Volume Up button. The Android Recovery mode options will appear on the screen.
Step seven: Select the Wipe data/Factory reset option using the Volume Up and Down buttons. Now press the Power button to enforce the option.
Step eight: Next, select the Yes/Erase all user data option and press the Power button. If your device glitches or freezes, press and hold the Power button to reset it. Your device will now be reset to its original factory settings, and all your data will be deleted.
You should now be able to load your data back onto your device.
Did the above steps not fix your Android phone or tablet? If the factory reset did not resolve the problem, it may be an issue with the device’s hardware itself. Check your device’s warranty or eligibility to have the device fixed or possibly replaced. You may need to go into the store where you purchased the device in person.
There is an exception to this: If you have recently been using custom ROMs and tampering with the device’s lower-level software (sometimes referred to as “jailbreaking” your device), you may have messed with the stock recovery software. If this is the case, it could mean you are dealing with a software issue rather than a hardware issue and an advanced one at that. This is a pretty technically involved thing to do, so if you’re not sure what this means, then you don’t need to worry about it.
Please visit the Android troubleshooting page here for additional support or visit a local Android supporting store for professional help.
